Cancellation policy

Subscription Cancellation

Many of our products are available to purchase as an ongoing subscription, billed and delivered at a frequency of your choosing. Repeat subscriptions qualify for a 10% discount on the initial and subsequent purchases. To qualify for this discount the customer agrees to be billed for a minimum of 3 repeating orders. Amendments or cancellation for subscriptions can be made by the customer through their account once they have had 3 or more repeat orders processed. Should a customer wish to cancel their subscription before they have reached 3 repeat orders, this may be done at the business's discretion. By cancelling the subscription contract, this also cancel's the customer's eligibility for subscription discounts on any products they may have already received. Because of this the customer will be liable to pay back any discount already provided by the subscription contract that they wish to terminate early (before receiving 3 orders as agreed at the point of sale). Alternatively, if the customer has not yet opened the products received and it is still within 30 days of purchase, they can return them in line with the policy above. Once products have been received in a saleable condition, the business will refund the purchase price and cancel future recurring orders.

Instructions for customers to manage their subscription purchases can be found here:

managing your subscription